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Customer Service

At SST, the nature of our business means close contact with our customers and suppliers, and we have always prided ourselves on the highest standards in customer service. We encourage open communications, and our customers continue to have direct access to our both our Regulatory & Technical Department and Sales Department.

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In recent years, we have expanded the Sales Department and raised the overall level of chemistry expertise in that department, which means more individualized and effective support for our customers. Sales staff can also help with purchasing issues, identification of the ideal supplier (or multiple suppliers for various phases), and scale-up.

Our experience and clear understanding of the way relationships and processes work – as well as our state-of-the-art warehousing and distribution capabilities – help foster a seamless supply chain, limiting backordered materials and ensuring that demand is always successfully met.

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For custom synthesis, SST represents suppliers that work with your molecular and technological specifications.
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For more information on SST products and services, email us or call 844.476.8200.
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